![]() ![]() Verizon also offers 4-1-1 service via text message. Phone customers who still want to find a phone number by dialing for directory assistance can call 1-800-FREE-411 (1-80), though a part of the call will contain an advertisement to offset the cost of looking up a number.ĪT&T’s competitors, Verizon and T-Mobile, still offer traditional 4-1-1 directory assistance for customers. Many of these options are free by comparison, AT&T charged $2.50 per 4-1-1 call before ending the service this month. and 411.com also allow phone users to find numbers and addresses, while Spokeo allows customers to reverse-search phone numbers that called them. Yelp, a popular business review site, typically contains updated phone numbers, addresses and hours for local restaurants, retailers, stylists and other services. There are a number of other online services that help customers find telephone numbers and addresses for people and businesses. For this reason, the company says customers should look up phone numbers and addresses using Google. Customers with AT&T Home Phone service, which uses the company’s traditional landline network, won’t be affected for the moment.ĪT&T said most customers who have phone service through them also have some kind of Internet connection - which makes sense, since VoIP phone service only works as long as a customer also has Internet. AT&T began notifying affected customers about the change last December. The move to stop offering directory assistance primarily impacts customers of AT&T’s U-Verse phone service and those who have VoIP service through AT&T Fiber. The company stopped offering directory assistance to VoIP phone customers on January 1, with affected subscribers now hearing a recording that their calls can’t be completed. (Photo via Wikimedia Commons, Graphic by The Desk)ĪT&T says it has shut down its directory assistance service via the 4-1-1 telephone number for residential and small business customers of its voice-over-Internet (VoIP) phone service. Consumers have until May 18, 2023, to submit a claim.The logo of telecom AT&T is seen on a building in Chicago. Consumers can contact the claims administrator by calling 1-87 or emailing if they have questions or if they would like to request a claim form. If you want to find people or get back in touch, you landed in the right spot. To get started, please view this article to learn how to find your account number online. The Real White Pages - People search made easy. You can find your AT&T account number online, since you have not yet received your bill in the mail. they have not received a bill credit or payment from AT&T related to this matter.Ĭonsumers who meet these requirements can submit a claim online at. Welcome to the AT&T family, wed love to help you find your account number, knswann.Find your account number on your paper bill Look in the top-right corner of any page. You'll see the account number for each of your services. they had an unlimited data plan at some point between Octoand J DETAILED INFO Access your account number online Go to your myAT&T Profile.The FTC is using the remaining $7 million from the fund to provide partial refunds to consumers who meet all these requirements: The company gave a bill credit to current AT&T customers and sent refund checks to former customers.ĪT&T has not been able to reach everyone who was eligible for a refund. The money paid by AT&T was deposited into a fund that the company used to provide partial refunds to current and former customers who had unlimited plans that were throttled by AT&T. Some customers experienced data speeds so slow that many common phone applications, such as web browsing and video streaming, became difficult or nearly impossible to use. The FTC in 2019 required AT&T to provide $60 million for refunds for failing to disclose to millions of smartphone customers with unlimited data plans that once they reached a certain amount of data use in a given billing cycle, AT&T would reduce or throttle their data speeds. The Federal Trade Commission opened a claims process for former AT&T customers who have yet to claim a refund stemming from the FTC’s lawsuit against the company for misleading consumers about its unlimited data plans.įormer AT&T customers may be eligible to claim a refund from the $7 million remaining in a fund created to settle allegations that the wireless provider charged for “unlimited” data plans while reducing their data speeds, a practice known as throttling. About the FTC Show/hide About the FTC menu items.News and Events Show/hide News and Events menu items.Advice and Guidance Show/hide Advice and Guidance menu items.Competition and Consumer Protection Guidance Documents.Enforcement Show/hide Enforcement menu items.
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